S24 Over Heating Issue During Whatsapp Video Calls

[Rajesh_Pichaimuthu]

During a video call, even without the phone case, my Samsung S24 heats up significantly, making it uncomfortable to hold. This issue has persisted for approximately 20 days since my purchase. I would like to inquire if other users have encountered a similar problem.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[SinghBipul]

It Happens To Samsung Galaxy S24 Ultra As Well.....

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[Members_GTkH7td]

Same on s24 ultra when i WhatsApp video call device  overheat...