My mobile was over heat 🥵

[Naveenkalish]

I am user of samsung s25 ultra ultra,My mobile was over heat during video call on whatsapp 😐. With in 5 min conversation 😑. It's very bad 👎. Please fix it.

[yankler]

Bro its samsung. Yaha problem badhti, ghatiii kaam

[SataruGojoo]

📱Samsung 🫱🏿‍🫲🏻 Heating🔥

[mHappiee]

Typical Samsung behaviour 😅

Even the premium Samsung phones are Samsung's phone... So they will keep the legacy

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we wanted to inform you that using third-party applications and engaging in long time video calls can lead to your device heating up due to increased power consumption. We recommend closing these apps when not in use to help cool down your device.

If you continue to notice that your device is overheating during normal usage, please follow the steps below to troubleshoot the issue:

● Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support