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Original topic:

S24+ Apps not getting updated

(Topic created on: 11-24-2024 07:25 AM)
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Speedracer
Active Level 1
Options
Galaxy S
From last couple of weeks, none of the apps are getting updated. Updates gets downloaded, during instalation there is error shown "failed to update". This is happening to all the apps. Anyone facing this issue? What might be the issue?

2 Solutions


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy S
Kindly turn off Auto Scan App Protection permission then try to it's again. If you like please accept as a solution it's help to others users also ,click on 3dots in my reply section and click on accept solution. Thanks.

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Solution
DINKAR_A34_5G
Expert Level 5
Galaxy S
Go to Settings > Device care > App protection > App protection settings > Turn off Auto scan when installing apps.

If you found this answer helpful, then tap "Accept Solution" by clicking the three dots on the top right of this comment.

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9 Comments
Solution
goodthings
Expert Level 5
Galaxy S
Kindly turn off Auto Scan App Protection permission then try to it's again. If you like please accept as a solution it's help to others users also ,click on 3dots in my reply section and click on accept solution. Thanks.
Speedracer
Active Level 1
Galaxy S
Thanks it worked
goodthings
Expert Level 5
Galaxy S
Your's most welcome.
0 Likes
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
Solution
DINKAR_A34_5G
Expert Level 5
Galaxy S
Go to Settings > Device care > App protection > App protection settings > Turn off Auto scan when installing apps.

If you found this answer helpful, then tap "Accept Solution" by clicking the three dots on the top right of this comment.
Speedracer
Active Level 1
Galaxy S
Thanks it worked.
Wodehouse
Expert Level 5
Galaxy S
*Possible Causes*

1. *Insufficient storage space*: Ensure you have enough storage space available on your device.
2. *Corrupted cache or data*: Clear the cache and data of the Google Play Store app.
3. *Outdated Google Play Store*: Ensure the Google Play Store app is updated to the latest version.
4. *Network connectivity issues*: Check your internet connection and try updating apps using a different network.
5. *Device software issues*: Ensure your device's operating system is updated to the latest version.
6. *Google Play Services issues*: Try updating or uninstalling Google Play Services.
7. *Third-party app conflicts*: Try booting your device in safe mode to isolate if a third-party app is causing the issue.

*Troubleshooting Steps*

1. *Clear Google Play Store cache and data*: Go to _Settings_ > _Apps_ > _Google Play Store_ > _Storage_ > _Clear cache_ and _Clear data_.
2. *Update Google Play Store*: Open the Google Play Store app and check for updates.
3. *Check for device software updates*: Go to _Settings_ > _Software update_ > _Download and install_.
4. *Disable and re-enable Google Play Services*: Go to _Settings_ > _Apps_ > _Google Play Services_ > _Disable_ and then _Enable_.
5. *Boot in safe mode*: Restart your device in safe mode to isolate if a third-party app is causing the issue.
6. *Reset Google Play Store*: Go to _Settings_ > _Apps_ > _Google Play Store_ > _Storage_ > _Clear storage_.

*Additional Tips*

1. *Check for conflicts with other apps*: Try uninstalling recently installed apps to see if they're causing the issue.
2. *Perform a factory reset*: If none of the above steps resolve the issue, consider performing a factory reset.

If you've tried all the troubleshooting steps and the issue persists, it's recommended to contact Google support or visit a authorized service center for further assistance.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊
Speedracer
Active Level 1
Galaxy S
Thanks @goodthings it worked.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

● Settings> apps > playstore > storage > clear cache.

● Setting >Network preference > auto update apps > Turn on Don't auto update apps.

● Kindly try to update/ install the app by following the given steps.
1) Open the Google Play Store app Google Play.
2) At the top right, tap the profile icon.
3) Tap Settings and then About and then Play Store version.
4) You’ll get a message that tells you if the Play Store is up to date. Tap Got it.
If an update is available, it will automatically download and install in a few minutes.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support