Currently I am in India and my device have Kuwait number in the SIM 1 slot and my Idea Vodafone esim is acting as 2nd SIM. I've noticed that my phone is switching the data connection to Kuwait SIM during nights, even though the "Data Switching and backup calling" is toggled off. This has happened minimum 3 times already. Is this bug known?
My Kuwait number doesn't have data roaming, hence so far no monetary losses. However, end up wondering why the GPay wouldn't connect at places :))
Send an error report along with log files to customer support through this members app and Samsung will add/fix it in the next update. To do that follow this procedure Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
If you find this helpful I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
Thank you for being a valued customer. As per your concern regarding your device, we would like to inform you that it was purchased from abroad. To receive the best support, we kindly request you to contact the respective country’s Samsung support team.
For your convenience, you can find the specific support contacts by clicking on the link below: https://www.samsung.com/country/ . We appreciate your understanding and are here to assist you further if needed.
