Kindly follow the steps below to clear the app cache:
Navigate to "Applications."
Select the specific application encountering issues.
Click on "Clear Cache."
Additionally, it is crucial to ensure that your device is running the latest software version. Please follow these steps to check for and install any available software updates:
Go to "Software update."
Select "Download and install."
If the issue still persist, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:
Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.