Bluetooth Volume Issue After Feb Security Update

[Zishy]

After updating my Galaxy S24 Ultra with the February security patch, I’ve been facing an issue with my Soundcore earbuds. The volume becomes extremely low, and the only temporary fix is resetting Bluetooth settings. However, the issue returns after a few minutes.

Has anyone else experienced this? Any permanent solutions? Samsung, please look into this

[ojwh]

Hello. Can you reinstall the soundcore app and check if there's a firmware update for your buds via soundcore?

[Zishy]

I have already the app but there's no update

[ojwh]

Ok. Can you un-pair and re-pair the buds to your phone. Also, are you running custom routines using Modes & Routines or any other such app?

[Zishy]

no nothing even if I unpaired and pair again the volume still very slow until I reset the Bluetooth and WiFi settings

[ojwh]

Hello. I can't think of any other suggestions... I hope you are able to resolve it soon.

Maybe, if you have some time you can have Samsung support check it if for you? In the meantime, maybe use another set of buds?

I have 2 Anker devices [over-the-ear & buds] using soundcore on my S22 Ultra, and I have no issues at all.

[Zishy]

It looks like I found the issue with my Buds' low volume problem. I have a third-party movie app on my phone, and every time I open it, the volume on my Buds drops significantly. Even after closing the app, the issue persists. The only fix is to restart my device, and then everything goes back to normal.

Has anyone else experienced this? Could it be a bug with the app or some system-level interference?

[ojwh]

Ok.

[rashi_rash3]

Try to use samsung airpod itself

[Didionpc]

Check for Updates: Ensure both your phone and earbuds have the latest firmware updates. Sometimes, manufacturers release patches to address such issues.

Reset Bluetooth Settings: While you've already tried this, you might want to go a step further by clearing the Bluetooth cache:

Go to Settings > Apps > Bluetooth.

Tap Storage > Clear Cache and Clear Data.

Adjust Audio Settings: Navigate to Settings > Accessibility > Hearing Enhancements and check if any audio balance or volume settings are affecting the output.

Unpair and Re-pair: Remove the earbuds from your Bluetooth devices list and pair them again. This can sometimes resolve persistent connection issues.

Test with Other Devices: Connect your earbuds to another device to confirm if the issue is specific to your phone or the earbuds.

Contact Support: If the problem persists, consider reaching out to Samsung or Soundcore support. They might have specific solutions or updates for this issue.

If your question has been answered, please press the "Accept as Solution". You will find this in three dots to the right of my comment.