Original topic:

S23 plus camera issue after update UI 6.1

(Topic created on: 05-14-2024 10:34 PM)
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sandy0812
Active Level 3
Options
Galaxy S
After updating to UI 6.1 facing lot of issues in the camera. 12mp pics are ok like earlier but 50mp pics outcome horrible. In outdoor it makes face dark and in door with artificial light it's making face yellowish. My another mobile S22 pics are better than my s23 plus. S22 is also updated to UI 6.1 but pics are better like before. Fix this bug at the earliest. 
6 Comments
goodthings
Expert Level 5
Galaxy S
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Sáyân15
Expert Level 5
Galaxy S
50MP of S23. See this bro...20240512_173031_1000002255_1715515252.jpg
sandy0812
Active Level 3
Galaxy S
This is the problem I'm having. Look at his face.20240514_205147_1000065297_1715759939.jpg
sandy0812
Active Level 3
Galaxy S
Before update it was very good.20240211_091930_1000041680_1707623419.jpg