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Original topic:

S23 lens condensation issue

(Topic created on: 08-05-2024 11:36 PM)
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Anon25
Active Level 1
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Galaxy S
Bought brand new S23 online and got delivered to me this morning. While setting up the phone it was working fine. But, aside from the ultrawide lens, other two lenses started to become foggy and whole lenses were covered. But fortunately the problem was fixed within a minute or so, and the lenses were fine again. But I am paranoid. Should I replace the phone or is it a common issue? Keep in mind that the phone came from a hotter place (store location) than my current residence (little humid and colder). But again it was fine for the first 30 minutes or so.

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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

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Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, kindly visit this mentioned link to resolve your issue: https://www.samsung.com/in/support/mobile-devices/moisture-handling-tips-for-mobile-phones/

In case the issue persists, please take your device to the nearest service center for a physical inspection. You can locate your nearest service center by visiting https://www.samsung.com/in/support/service-center/.

Warm Regards,
Samsung Customer Support

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