Original topic:

S23 have bad network connection

(Topic created on: 07-16-2023 11:42 AM)
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safvantp
Active Level 3
Options
Galaxy S
Hi,

I have purchased a new S23 phone; and when i compared with one of my samsung A32 phone that got better signal. Strength than S23, im seriously having bad problem with this S23, anybody facing the same issue??
5 Comments
Ronak2012
Active Level 7
Galaxy S
I'm having s23 and using since 2 months and haven't faced any such issues yes the battery drain is increased after the July security patch update
umesh30
Expert Level 2
Galaxy S
Reset network Settings and Reset to default APN settings and than restart the phone...
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safvantp
Active Level 3
Galaxy S
I tried that too ; but didnt work though
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Galaxy S

This is wired!! S23 should have better network.

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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your smartphone once and also re-insert your SIM card.
Check device network in an open area: Kindly check your device in a different location/network coverage area.

Check device network mode settings
Please follow the below steps.
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode.

Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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