S23 display snowy/static display issue

[Deepak30492]

@samsungsupport, I am facing issue on my s23 displaying snowy/static screen from the top after the latest updates.

Not sure is it software or hardware issue.

But this is start happening only after the recent software update.

[Vishk92]

Sometimes i get this kind of thing on my device as well but not regular.

[Deepak30492]

Yes happening on screen unlock only. I was struggling to get it captured and final did it..

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[mayuresh7]

Same issue i am also facing any solution 🙏

[mhms23]

I am also facing this issue...and I am yet to update to the latest version

[TonmoyDasRZ6]

Same issue occurred after green line issue...i suggest to everyone don't update

[sumit98894]

Yes, I am experiencing the same problem.

[Deepak30492]

Gone to service centre and did a software update. Now its resolved.