Using new s23 ultra under warranty but since buying I am having worst network in Jio 5G. It gets automatically disconnected and take 2-3 mins time to get automatically reconnected, or have to on airplane mode. Done factory reset, went to service centre and they updated the software, but problem is not solved. Even they are refusing to exchange my phone with a new phone. Horrible experience with so expensive phone.
It's incredibly frustrating to experience persistent network issues, especially with a premium device like the Samsung S23 Ultra, and even more so when service center visits and software updates haven't resolved the problem. Here's a breakdown of how to approach this situation, considering your rights and potential next steps: 1. Document Everything: * Detailed Logs: Keep a meticulous record of every instance of network disconnection. Note the date, time, location, and any specific error messages you encounter. * Service Center Records: Retain all documentation from your service center visits, including work orders, repair notes, and any communication you've had with their staff. * Communication Records: Save all emails, text messages, or call logs related to your issue. 2. Escalate the Issue: * Samsung Customer Support: * Contact Samsung's customer support directly, bypassing the service center. Explain the ongoing problem, your previous attempts to resolve it, and the service center's refusal to exchange the device. * Request to speak with a supervisor or escalate the issue to a higher level of support. * Emphasize that the phone is under warranty and the problem has persisted despite their efforts. * Jio Customer Support: * Although the phone is the main item of concern, it is worth it to contact Jio support. There is a small chance that there are specific network configurations that are causing the issue. They may be able to provide information on local tower issues, or if there are any known compatability issues. * Social Media: * Publicly address your issue on Samsung's and Jio's social media platforms (Twitter, Facebook). Companies are often more responsive to public complaints. * Use relevant hashtags (e.g., #SamsungS23Ultra, #Jio5G, #NetworkIssues). 3. Consumer Rights and Warranty: * Warranty Terms: Carefully review the terms of your Samsung warranty. Look for clauses related to device replacement or refunds for persistent defects. * Consumer Protection Laws: Familiarize yourself with consumer protection laws in India. These laws may provide you with additional rights and remedies, such as the right to a replacement or refund for a defective product. * Consumer Forums: If you're unable to resolve the issue directly with Samsung, consider filing a complaint with a consumer forum. These forums can help mediate disputes and enforce consumer rights. 4. Potential Causes and Considerations: * Hardware Defect: Despite software updates, the issue could stem from a faulty modem or other hardware component within the phone. * Software Compatibility: Although less likely after updates, there could still be unforeseen software conflicts between the phone's firmware and Jio's 5G network. * Network Congestion/Coverage: While you've mentioned consistent disconnections, it's worth considering if the issue is more prevalent in specific locations or during peak usage times. However, the consistent nature of the disconnections makes a hardware problem more likely. * SIM Card Issues: While less likely, a faulty SIM card could contribute to network problems. Consider trying a new Jio 5G SIM card. 5. Legal Options: * If all other avenues fail, consult with a consumer rights lawyer. They can advise you on your legal options and help you pursue a claim against Samsung. Key Points: * Persistence is crucial. Don't give up on resolving this issue. * Document everything. * Escalate the issue to higher levels of customer support. * Understand your consumer rights. By following these steps, you'll increase your chances of getting your Samsung S23 Ultra repaired or replaced.
If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
As per your query, we would request you visit the service centre where your product was previously serviced. They will provide you with all the information in a better way after inspecting the device physically.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
