S23 Ultra back glass coming off

[Abhinav_Sarkar]

Guys please suggest whether the product is good? Did anyone tried?

I visited service centre today and they told me ₹800 will be charged for glue up the back panel. But before that we need to confirm whether battery swelled if yes then It will cost around ₹3500 for the battery as well on top of glue charge. 

Then they also said while removing old back panel glue the color may get damaged so I asked how much does back panel cost and he said ₹5000. 

So in total it'll cost me ₹5000+3500+800 just to glue up the back panel which is comming off on its own. 

Guys please suggest me any good mobile repair shop in mumbai who will not damage my phones back glass panel color and will glue it correct. 

On the contrary note service centre people said even after glue up the back panel waster resistance cannot be guaranteed. 

Such a costly phone gave up its cosmetics within 1.5 years of usage. Shame on you samsung. Shame on you. 

[krishan004]

If it's already been over a year since you purchase your phone then go to local phone store and do it. If it's not been over a year and warranty doesn't matter to you. Then you can go local shop otherwise go to Samsung store

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. However, as you have already visited the service center and they have guided you through the information regarding the part replacement after the physical inspection of your device. And, for out of warranty product the charges applicable to the repair which was already confirmed by the service team. They will provide you with original parts with genuine cost with a service invoice.

Warm Regards,
Samsung Customer Support

[Abhinav_Sarkar]

But what about my phone's back glass panel's color which may get damaged at the time of repair. That service centre guy said this as well.

At the time of repair if my phone's back glass panel's color will get damaged the who will be responsible?

Just reply to this query please.

[KshitijThreeStars]

Hey can you add some background-info and relevant updates (did u get a resolution) regarding this to "[MegaThread S23u] S23 Ultra back glass adhesive issues" ... You can access this from my profile

[Abhinav_Sarkar]

My usage was normal. Also did not game much. My phone's battery is also OK. Don't know why the back glass came off on its own.