S23 Ultra Back Panel Glue Issue

[SReddyG]

My 1.4 yrs old S23 Ultra back panel getting losen on top and right sides and could see that it's getting liften up when tried with my nails. I do have bought extended warranty for one more year. So still left with 8 more months of extended warranty.

@samsungsupport please help me with this.

Previously I've faced same issue with my S21 Ultra as well when it's nearing 1 year of usage.

[somanath_sahu]

It's because of mobile can't reduce heat due to use of bad mobile cover

[SReddyG]

But till now i was using Ringke Rugged case which helped me a lot to save my mobile from damage multiple times. Looks like fitting & glue quality issue in some units.

[nilesh2005]

I have same issue with galaxy a52s 5g , it's back panel , power and volume up and down button getting away from phone. It's due to the battery heats up , after a while glue becomes week.

* Solution
So you should go to the Samsung service center then they will resolve this problem with 600 to 800 cost with in 4 to 5 hours.

If you think your problem is solved then accept this as a solution.

[Abpal]

Does it come off again ?

[Sayan_SS_]

It is Due To Overheat Of The Device.Don't Worry!
Just Go To A Local Mobile Store Nearby You And Tell To Paste It Will Get Type Glue,It Will Fixed And Will Cost About ₹100.It Also Happend With My Samsung Galaxy S22+.
You Can Also Go To Service Center But They Will Charge You More

[SReddyG]

Thanks for the suggestion, but the mobile is still under extended warranty which holding me to go to local shop

[Sayan_SS_]

If Your Device is In Warranty Go To Service Center

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly visit the service center for a physical inspection of your device. So that they can check the exact issue with the device and fix it at the earliest. The repair cost will be confirmed after the physical inspection of the device.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[SReddyG]

Sure Thank You