Original topic:

S23 Finger print issue

(Topic created on: 06-19-2024 06:49 PM)
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milind3003
Active Level 6
Options
Galaxy S
Yesterday I bought S23 and put a glass already. The fingerprint is not fast as it should be. It's not capturing my finger. I would say the sucess ratio is almost 5 out of 10. Can anybody help me here? FYI I have already re registered 2 -3 and touch screen sensitivity option is enabled.
13 Comments
milind3003
Active Level 6
Galaxy S
I also noticed one setting has been removed. The manually adjustment of AOD brightness. Is it removed in OneUI 6.1?
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goodthings
Expert Level 5
Galaxy S
Kindly buy and use only Spigen. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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DhruvS23
Active Level 7
Galaxy S
one workaround you may try. register the same finger more than two times. it will increase the unlock success ratio.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, Kindly perform the following steps to resolve your fingerprint issue please visit this link: https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working/

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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