Recently, I purchased a Samsung Galaxy S23 Ultra and its corresponding 45-watt charger. However, after a few months of usage, the device stopped charging effectively. Initially, I suspected a charger defect and attempted to charge the device with an alternative Samsung charger, but the issue persisted. This situation is concerning, considering the significant investment made in acquiring the product. Given that the problems arose within the initial days of usage, it falls short of the expected quality standards associated with Samsung. Consequently, I kindly request a replacement unit to rectify this issue.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. Also before this kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would request you to kindly perform the following steps.
Check connectivity & charger functionality: Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.
Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
Request you to check the charger functionality with a different device or try to charge the same device with a different charger. Note: Kindly open Device Care from Settings > Battery > Please tap on 3dots (more option) at the top right-hand side > Please select settings> Enable fast cable charging.
Kindly disable the battery protection mode( if enabled).
Kindly follow the standard charging procedure. Charge the device in switch-off condition for a minimum of 10 minutes.
Please check the back panel of your device's physical condition (Bulge, Swelling, or visible damage).
If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper with the battery also request you to visit the service center immediately.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
