If you're experiencing issues with Netflix only showing SD quality despite having an HDR 4K subscription, here are a few things you can check:
1. **Device Compatibility**: Ensure that your Samsung Galaxy S23 FE supports HDR and 4K streaming. Not all devices support these features, even if they are subscribed to the appropriate plan.
2. **Netflix App Settings**: Check the video playback settings in the Netflix app. Make sure that your streaming quality is set to the highest available option.
3. **Network Connection**: 4K streaming requires a stable and fast internet connection. Verify that your network speed is sufficient for 4K content (Netflix recommends at least 25 Mbps).
4. **Content Availability**: Not all content on Netflix is available in 4K HDR. Make sure the content you are trying to watch supports 4K HDR streaming.
5. **Update Apps and Device**: Ensure that both your Netflix app and your device’s software are updated to the latest versions.
6. **Device Settings**: Check if there are any specific settings on your device related to display or streaming that need to be adjusted for HDR and 4K content.
If you’ve checked all these factors and the issue persists, you might want to contact Netflix support for further assistance.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
