I'm experiencing an issue with HDR playback on my new phone. Specifically, Netflix and Prime Video aren't showing HDR content, even though my device is supposed to support it. Has anyone else encountered this problem? It's frustrating because I was really looking forward to enjoying HDR content on the go. Any tips or troubleshooting advice would be greatly appreciated! #HDR #Netflix #PrimeVideo #S23FE 📱
To resolve the HDR playback issue on your S23 FE, let's try the following:
Troubleshooting Steps 1. *Verify HDR Support*: Ensure your S23 FE supports HDR10+ and HDR10. Check your phone's specifications or visit Samsung's official website. 2. *Check Netflix and Prime Video App Versions*: Update both apps to the latest versions. 3. *Enable HDR in App Settings*: Within the Netflix and Prime Video apps, go to *Settings* or *Account* and enable HDR playback. 4. *Check 4K and HDR Settings*: Ensure 4K and HDR are enabled for both apps. 5. *Reset App Preferences*: Go to *Settings* > *Apps* > *All apps* > *Menu* (three dots) > *Reset app preferences*. 6. *Clear App Cache and Data*: Clear the cache and data for both Netflix and Prime Video apps. 7. *Check for Firmware Updates*: Ensure your S23 FE is running the latest firmware. 8. *Disable Power Saving Mode*: Power saving mode can limit HDR playback. Disable it and try again. 9. *Check for Conflicting Apps*: Some apps might interfere with HDR playback. Try closing all apps and then play HDR content.
Additional Tips - Ensure your internet connection is stable and fast enough to support HDR streaming. - Check if HDR playback works on other apps, such as YouTube or Google Play Movies.
If none of these steps resolve the issue, consider contacting Samsung support or visiting a Samsung service center for further assistance.
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As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
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