S23 Display line after One UI7.0 Update

[Alchemist77]

So, after updating my Samsung S23 to the latest and greatest One UI 7.0, guess what appeared out of nowhere? Two vertical lines right down the display. Yep, just like that—no drops, no damage, no drama. The phone is in really good condition with zero scratches, zero dents, and has been treated better than most newborns. Yet somehow, the screen decided it was done.

A Glitch That’s Become Tradition 

Believe it or not, this isn’t new. This display issue has been around since the S20 series—and like a proud tradition, Samsung continues to pass it on to the newer models, including the S23 and even the S24. Legacy, but not the good kind.

5 Years of Updates, 2 Years of Hardware?

For a device that promises 5 years of software support, it’s almost ironic that the hardware struggles to last even 2. What's the point of long-term updates when basic components can't keep up?

Not an Isolated Case 

When I went to the service center, it was clear I wasn’t alone—several others were there complaining about the exact same problem after Software Update. It’s widespread, and people are frustrated. Rightfully so.

Radio Silence
Reached out to official Samsung support via email—no response. Even posted on X (Twitter), where Samsung’s handle commented “We’ll reach out to you via DM.” Shockingly, or maybe not, no one actually followed up. If this is what "valuing customers" looks like, it's time to rethink the definition.

Time to Step Up 

A responsible, customer-first brand would acknowledge this flaw and offerfree display replacements to affected users. It’s the least that can be done, especially when users have taken good care of their devices.

Come on, Samsung—let's not make screen defects part of the Galaxy experience.

[goodthings]

You're welcome to here.

[armlinker4639]

Why don't you just get out of here? Does Samsung appoint you to do all these?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Talwarsaab]

Scamsung 😂

[ROHITHsikha]

not Working It's hard ware problem ... scam .. 7yr updates ... but 2nd update got line

[Alchemist77]

Tried these things already and we both know this is not gonna fix the issue. Suggest something that works or offer replacements acknowledging the issue is on the brand's side like you guys did it for S20 series. If free replacements are being offered for phones till S22 series then why not supporting the same for S23 series. Atleast have the courtesy to offer a callback from the Brand's side which hasn't happened yet even though I have contacted the Samsung helpline multiple times.

[Cell3testing00860475]

0qf8😂,4j❤

[newtester8492u907lt2]

45yb❤

[Vickymaladkar]

Got green line after on ui7 update but customer care told me that they havent found any issue in s23 after update causing green line and blamed me for green line saying sometimes even if you drop device and there is no visible scratches or dent device get impact , but here so many s23 user have got issue of green line , service centre told me 14k for screen replacement which didn't happened because of me but is samsung clear fault how always after update this issue start happening

[Alchemist77]

Post about your issue on X (formerly Twitter), tag Samsung India, and include a few well-known tech YouTubers. Then, call Samsung customer care and report the problem. They may initially say that a free replacement isn’t possible because the device is out of warranty — don’t give in. Be persistent and firmly explain that you’re requesting a free display replacement, especially since Samsung has already offered this solution for older models like the S22 series.

Ask them to escalate the issue to a higher-level executive, as the customer care representative might not be able to help beyond a point. If the issue gets escalated, stick to your points and repeat your request. Often, a sensible and understanding executive may offer you a free display replacement — you might only have to pay a service fee of around ₹650. That’s what happened in my case.

If none of this works and your phone is in good condition (no cracks, dents, or physical damage) and you have the bill, consider filing a complaint with the consumer court. That should push things forward. Try this and see if it helps 😇