Try updating the software via Smart Switch Step 1. Connect your device to your computer using the USB cable that came with your device, then open Smart Switch on your computer. Step 2. If a software update is available, Smart Switch may automatically prompt you to update the software or offer an option to update. Step 3. Click Update and use the on-screen prompts to download the necessary files. Step 4. Click OK to continue. Your device may turn off and on several times during the update process. When the update is complete, the device returns to the Home screen. You'll need a copy of Smart Switch installed on your computer and mobile device. Using the PC version of Smart Switch, update your device with the latest software. For more details on how to update software using Smart Switch, you can use this link : https://www.samsung.com/ae/support/mobile-devices/how-to-update-software-using-smart-switch ,as the update depends on the region of the device and the network , and you can provide us with the IMEI or the serial number to check more.
This is a ridiculous reply from a Samsung specialist. If Samsung cannot provide updates directly to phone, we feel shame on Samsung. Samsung is already copying things from apple and why they cannot copy the method of software updating?
