Original topic:

Samsung damaged my mobile with the new version updated

(Topic created on: 04-23-2024 08:47 PM)
147 Views
Medo123456
Beginner Level 2
Options
Galaxy S
Since I updated my mobile with new version yesterday my mobile is restarting alone every 5 minutes now it's not even possible to open it just opened after leave it for one hour, samsung damaged my S22 ultra 
8 Comments
ojwh
Active Level 7
Galaxy S
Hello. Which update are you referring to?
MOQBALI
Expert Level 2
Galaxy S
Sure, new UI 6.0 🫣
Medo123456
Beginner Level 2
Galaxy S
This one and no one is responding from Samsung to fix my problem my mobile turned on 5 minutes now only and remains restarting 1713893525373.jpg
ojwh
Active Level 7
Galaxy S
Ok. I have this update installed on an S22 Ultra with no issues at all.

My suggestion is to request for support from Samsung. In the Members app, at the bottom right, tap the support tab and then tap to start a chat. This will open up your browser. Describe your issue there. Samsung has the ability to remote diagnose your device [with your permission].

The whole process is free of charge. See the image I've attached, as a guide. 24 April 2024 000241 GTS_1000039154_1713902587.jpg
basimvilayur
Beginner Level 2
Galaxy S
Just factory reset
basimvilayur
Beginner Level 2
Galaxy S
I hope your issue was solved
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Third-party apps can cause random or constant reboots to happen on your phone. Follow these steps to troubleshoot this issue. You can perform a software update, factory reset, or turn on Safe mode to determine if an app is causing the issue.

1. Download updates manually.
2. Make sure your device has enough space.
3. Check your phone after the update.
4. Reboot the phone in Safe mode.

First, open the Power menu:

On devices with a regular Power button, press and hold the Power button until the Power menu is displayed.
On devices without a dedicated power button, swipe down with two fingers from the top of the screen to open Quick settings. Tap the Power icon at the top of the screen.
Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to start your device in Safe mode. If you've entered Safe mode successfully, you'll see Safe mode displayed at the bottom of the screen.

Use the phone normally to see if the issue has been resolved. If the phone is operating normally, a recently installed app was most likely causing the issue.

0 Likes
Medo123456
Beginner Level 2
Galaxy S
All the above steps being taken and still the same even phone stops totally i have done factory resets but still keeps restarting often
0 Likes