Original topic:

S22 pink vertical line issue

(Topic created on: 11-12-2024 01:03 PM)
292 Views
sneha_58
Beginner Level 2
Options
Galaxy S
I am having a galaxy s22, all of a sudden out of nowhere a pink vertical line has appeared on the screen.

I am pretty sure that it was not due to a physical damage as it happened in real time while i was scrolling through youtube shorts.

I have approached their service centre but they are saying that only s21 line ups are covered for free replacement of screen line issues, this is not fair..... they are saying that it would cost around 10.5k to replace my screen.

Samsung has to take it seriously as this is the fault in their side, at this rate how can they compete with iPhone..

I encourage everyone to report this to samsung and I can also see that around 150 posts in this communtiy itself for s22 pink line issue.. samsung has to fix this.

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9 Comments
zamasu
Active Level 2
Galaxy S
Same issue
vijay01
Active Level 3
Galaxy S
Same issue in my mobile s22+
0 Likes
vijay01
Active Level 3
Galaxy S
I am facing this issue on my S22 Plus, and they
are not accepting a free replacement.
0 Likes
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue occurs then we are always helping our customers to resolve their issues. However, as you have already connected service team, they have guided you after inspecting the device according Samsung policies the charges for repair are applicable. Furthermore, we would suggest you to kindly coordinate with the service team for further assistance. They will provide you with original parts at a genuine cost with service invoice.

Warm Regards,
Samsung Customer Support

0 Likes
vijay01
Active Level 3
Galaxy S
who is send software? Samsung team. but after any issue faceing customer. but not taken responsibility in samsung side
0 Likes
Rohit_S22
Active Level 7
Galaxy S
Why u send copy past replay.

0 Likes
Rohit_S22
Active Level 7
Galaxy S
Why charge is applicable?

Problem occur due to software update. you know very well.

Free replacement has givem to S21 and S22 ultra users.

Then why you ignoring S22 and S22 plus.
vijay01
Active Level 3
Galaxy S
Why i pay amount ur team send software. ( my mobile no physical damages ) only after software update pine in visible
0 Likes
Hnic
Beginner Level 4
Galaxy S
Same issue happened with me today. Is there any free replacement given for s22 plus users ?
0 Likes