Recently I have been facing issue with device, wherein screen & apps freezes UI doesn't respond and device automatically restarts. I have shared logs with Samsung even though no solution provided.
As per your query, we want to inform you that you have already shared the log files regarding your device issue with our dedicated team. Still, as your issue has not been resolved yet, So, we would request you to please share log files once again through the Samsung member application. Our team will analyze your device issue and share the same with the higher technical department.
Path: Samsung Members Application (Open samsung member application > Tap on support > Tap on send feedback >Choose composer option > Select error > Select the appropriate category > Type your query )
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
