Hey, so I've tried everything – factory reset, device care optimization, even customer support did a full diagnostic – nothing's fixed this issue. Samsung care center team spent two hours doing a manual software update today, but it's still lagging, the camera's **bleep**, the keyboard glitches, and it's just slow. I'm so disappointed! They didn't take it seriously at all. This premium Samsung phone is a total waste of money, and the battery life is awful.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
