S22 CRASHING & RESTARTING

[kannyB]

After the December security update my s22 is crashing and restarting . Cant understand what's the issue. Also became very laggy 

[Tech_xplorer]

Looks like too much throttling. Either due to corrupted OS or an issue with phone's thermal management. Best to check with service centre or you can try hard resetting your phone after taking care of all necessary Backup and related steps.

[kannyB]

These issues will make me switch to a pixel... these stupid updates are just trash

[Wodehouse]

It sounds like the December security update for your Samsung Galaxy S22 may have introduced some instability. Here's a breakdown of troubleshooting steps you can try:
1. Soft Reset (Force Restart):
* Steps:
* Press and hold the Power button and Volume Down button simultaneously for 7-10 seconds.
* The phone will vibrate and restart.
* Purpose: This often resolves minor software glitches.
2. Clear Cache Partition:
* Steps:
* Power off your phone.
* Press and hold Volume Up, Home (if available), and Power buttons simultaneously.
* Release the buttons when the Samsung logo appears.
* You'll enter Recovery Mode. Use the Volume Down button to navigate to "wipe cache partition" and press Power to select.
* After the process completes, select "reboot system now."
* Purpose: Clears temporary system files that might be corrupted.
3. Check for Updates (Again):
* Steps:
* Go to Settings > Software update.
* Tap Download and install.
* Purpose: Sometimes, a minor update within the same version can address specific bugs.
4. Safe Mode:
* Steps:
* Power off your phone.
* Press and hold the Power button until the Samsung logo appears.
* Release the Power button and immediately press and hold the Volume Down button.
* The phone will start in Safe Mode (you'll see "Safe Mode" in the bottom left corner).
* Purpose: Safe Mode disables third-party apps. If the issues disappear in Safe Mode, a recently installed app is likely the culprit.
5. Factory Reset (Last Resort):
* Important: This will erase all data from your phone. Back up your data before proceeding.
* Steps:
* Go to Settings > General management > Reset > Factory data reset.
* Follow the on-screen instructions.
6. Contact Samsung Support:
* If the issue persists after trying these steps, contact Samsung Support directly. They may be able to provide specific guidance or offer repair options.
Possible Causes:
* Software Bug: The December security update might have introduced a bug that's causing instability.
* Incompatibility: The update could be incompatible with certain apps or hardware components.
* Hardware Issue: In rare cases, the issue could be related to a hardware problem.
I hope these steps help you

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Kindly perform the following steps to resolve your issues.

● Galaxy device auto restart issue:
→ Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

→ There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

→ If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

● Galaxy device Freezing and Creshing issue: ● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third party application.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third party accessories.

● Kindly disable Power saving mode( if enable).

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support