Original topic:

S21fe green line issue after software update

(Topic created on: 09-13-2024 10:22 PM)
126 Views
Randhirbhai
Beginner Level 2
Options
Galaxy S
After the August update came on my phone, a green line appeared on the screen. This is the biggest trick of Samsung India that when the phone gets old, it is downgraded or its screen is damaged by giving an update .And when we go for care, a very high charge is levied . 



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10 Comments
Galaxy S
Visit service center samsung is providing free display replacement for s21fe till September 30.
sankarpn
Active Level 2
Galaxy S
I got free replacement for two year old phone
Tejucool
Active Level 3
Galaxy S
I also same mobile but no green line issue 🫠
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sankarpn
Active Level 2
Galaxy S
Have you updated software? Many people updated in July patch got the issue
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Tejucool
Active Level 3
Galaxy S
Yes I updated but still not coming green line issue
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sankarpn
Active Level 2
Galaxy S
Not all may have issue. Many have
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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