Original topic:

S21fe(exynos)heating too much

(Topic created on: 02-03-2024 12:47 AM)
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NaveenSinghTomar
Active Level 5
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Galaxy S
1. My phone is literally heating even when I'm using normal apps like WhatsApp and instagram. (PS: this is happening even when the room temperature is below 16°C)

2. My keyboard throws an error message now and then in secure folder after one ui 6
I'm f**ing frustrated because it keeps switching to 4g when overheated. 

3. I've tried restarting even had a conversation with samsung support but they seem to not know anything and want me to get my 5 month old device checked a service center 

4. What should i do, because I'm literally regretting buying this **bleep** of a device right now.

5. My phone was working like a charm after one ui 6 update with great battery life and no heating at all but after 15-20 days it went back to the way it was before the update there's definitely something wrong with the software here because I ve seen this chip functioning properly 
3 Comments
Galaxy S
It's not a problem I can also feel my s23 It's heat normally in tasking ❤️
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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samsulhuda
Beginner Level 2
Galaxy S
Ok 👍 👌 is an American and a samsul huda
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