Original topic:

S21fe error

(Topic created on: 01-04-2024 08:51 PM)
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S21Fe5
Active Level 5
Options
Galaxy S
Need help
While using banking app i m getting error
hooking application detected com.topjohnwu.magisk
I never installed any third party app or apk etc . I scanned with antivirus still getting same error . I never rooted my phone
23 Comments
CHANU_99
Expert Level 5
Galaxy S
Search on your Internal storage "com.topjohnwu.magisk". If found something, delete it. Also, clear cache & data of your payment app and re login.
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S21Fe5
Active Level 5
Galaxy S
I did all , didn't find anything
I scanned my phone also
I never installed any apk since i bought phone . I only installed apps from play store
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CHANU_99
Expert Level 5
Galaxy S
If there is no application or file, why device shows? Device giving the reason.. your device must have such kind of file or application. Calm down and check it again in internal storage/folders, apps in settings.. if there also not found, you need reset.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Reinstall the App: Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My Apps; from the Apps tab, find the missing app and tap the Download icon.

Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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