S21 ultra overheating during video call

[Francois11]

Anyone else having their phones getting too hot during whatsapp video call?

[Magezi_P]

 

[AbDhooma]

Bruh honestly just wait a year and dump Samsung when possible.... These mods know the truth. Exynos Chips are inefficient and poorly optomised compared to their Snapdragon counterparts yet Samsung feels that they can sell junk to loyal customers in different regions. If the Exynos variants were so good why haven't Samsung fully introduced them in the US and why do people there refuse to buy Exynos Variants entirely. Mods please don't try to cover up a major flaw in Samsungs phones

[AlexBaitz]

Same here for a while already. I always used Samsung from note 3 to 20 ultra. Now S21ultra and after almost one year, I can say that it's first time when I'm disappointed 😞 

[xious]

Have the same exact problem, still in 20241022 after around 5 minutes in e.g. messenger or teams video call, it is more or less unusable, heats up and needs to reboot 

One ui 6.1

Android 14

Version 5.4.242-28575149...

No newer version to download

[MECHPOWER09]

I BOUGHT SAMSUNG S21 5G FEW DAYS AGO. WITHING USE OF 3-4 DAYS, IT IS OVERHEATING DURING USE OF VIDEO CALL. 

TODAY (09-05-2021) I DID SOFTWARE UPDATE BUT STILL ISSUE IS PERSISTS.

I AM THINKING OF RETURNING IT BACK.

[Ssingh919]

My phone is within warranty and I am thinking the same . Dumping it with samsung for a refund.

[BOBHOPE77]

This is not resolving the problem. We are now mid November and my phone after all these new updates, still overheats within a few minutes of a telehealth video call. What steps are you taking to fix this issue? I am at the point where I would love a refund.

[Ssingh919]

its a lame excuse. Thevideo xall feature is practically unusable in this s21 ultra 5 g. So it should be dumped with Samsung for a refund.

[Ishouldbuyaniphone]

So should I ask my friends why their phones werent overhearing during the video call and pass on the information to your Helpline?

[Sunnycoastjen]

I am having this problem and disappointed to hear that this is acceptable for the cost of such a phone. Video calls are the normal now and to have the device not cope is disappointing. It doesn't happen on my $200 Vivo phone.