I just bought my new S21 Ultra (Exynos) 4 months ago, but its performance is quite disappointing! The phone constantly get overheated during any kind of video call (Messenger, Wechat, Instagram video call etc). The overheat situation happened after few minutes of video call (normally after 3 to 5 minutes, it will get warm and after 5 to 7 minutes it will get seriously hot until I couldn't hold it) I hope Samsung can take this case seriously because I found that there are many S21 series users were complaining the same issue.
Moreover, the phone's refresh rate keep getting lower when I was playing games such as PUBG. It makes me feel difficult to play the game due to lagging and delays in the games. I feel really disappointed about the poor game performance of this phone because I was told that this phone is currently the best phone that ever made by Samsung.
Therefore, I really hope that more and more users can complain the similar cases or situation to Samsung to force them to execute a recall program or free phone checkup to solve such issues. Again, the two biggest issues of my S21 Ultra are:
Overheating During Video Call
Poor Performance due to Lowered Screen Refresh Rate/Frame Rate in Mobile Games
Install the program on your computer and connect your phone to your computer using an Original Samsung cable and follow the prompts.
1. From the home screen, swipe either up or down to access apps. 2. Select Settings. 3. Select General Management. 4. Select Reset. 5. Select Factory data Reset. 6. Tap Reset.
