Original topic:

S21 ultra 5G unlocked not received updates

(Topic created on: 12-26-2023 02:45 AM)
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simsy
Active Level 3
Options
Galaxy S
I have a Sumsung S21 ultra 5G unlocked I bought from US but am not leaving there. The issue is that am not receiving android updates or even security patches since July. Anyone who can enlighten me why please?
28 Comments
Zammi
Active Level 9
Galaxy S
Where do you live now? Have you received any security update since you moved to the country you live now?
simsy
Active Level 3
Galaxy S
I live in Bahrain in the middle east now. No security patches update since first July 🤒
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Zammi
Active Level 9
Galaxy S
I believe you didn't receive any update while you are in Bahrain.

What's the model code?
You can get it from settings, about phone, status information screen.
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simsy
Active Level 3
Galaxy S
Actually i bought mine as unlocked from US

Model is : G998U
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Zammi
Active Level 9
Galaxy S
This is phone model. Check the location I mentioned above for full model code. Because, last 3 characters define if you are able to get updates while you're outside the US.
simsy
Active Level 3
Galaxy S
Code is : SM-G998UZKESPR
How do I know if it's possible to update outside the US
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Zammi
Active Level 9
Galaxy S
This is SPR. Originally Sprint branded. Is your Service provider software version is like ... XAA or XAS..
It is in settings, About phone, software information.
simsy
Active Level 3
Galaxy S
It's XAA.....
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simsy
Active Level 3
Galaxy S
Says SPR/XAA
&
ATT/ATT
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