S21 series fingerprint not working with screen protector

[subratd]

Hi,

After the November patch update , fingerprint sensor is not working properly with screen protector. Tried removing and re adding fingerprint but that didn't work.

Could you please help to fix this issue ?

[anupbharadwaj]

Trying removing screen protector and register and than put new one which brand screen protector you are using

[subratd]

Ok will do that. I m using inclu matte screen protector. Do you have any suggestions for which brand screen protector i should go for?

[Parm0708]

Just go to shop and ask for screen protector that supports ultrasonic fingerprint scanning.
Also i suggest you to use clear screen protector than matte one, as matte one makes screen viewing experience somewhat dull.
Some sharpness is reduced.

[subratd]

Thank you for this suggestion. Will try that

[DEEPCHANDRAMAURYA]

Please check ✔ our phone nearest service center

[DEEPCHANDRAMAURYA]

Smart tutor on our team check the our phone contact 1800 40 SAMSUNG

[YuvixM]

I am using spigen tempered glass and it also give fingerprint issue. I think its the issue with sonic sensor which is used in place of more reliable optical one...

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[baldcrypto74]

So you want us to spend money a a mistake you guys made?