S21 fe screen issue

[madhav26]

I bought this phone in 2022 and it has worked quite well since then. There is absolutely no physical damage and it has been serviced from authorised service centre only till now.

I just spotted a yellow line in the extreme left of my phone just now. Just to make sure I tried updating the phone but the line simply doesn't go.

Service centre is asking approximately 13k for screen replacement 

There is a line at the extreme left of the phone don't know weather it's visible in this image

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace /repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranty products.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

[madhav26]

Sir please tell me the next steps.
Also please make the service cost extremely reasonable or free as it's not a physical damage

[madhav26]

Waiting for your response?

[madhav26]

Hey @cs_member10 waiting for your response?