S21 fe issues raised to concerned team

[MrGEEK]

Hello S21Fe users,

Just a heads up, I have raised all the issues you shared till now regarding green line, unresponsive touch, battery drain and network problem after January patch with the concerned team and they have started looking into it.

[NaveenSinghTomar]

Please ask them to look into this heating issue as well, my phone was fine after the one ui 6 update but after 15-20 days it's heating a lot so much so that the battery temperature is not dropping below 38° when the room temperature is 17°C.. my phone constantly remains at 40° even while using instagram and WhatsApp.

[MrGEEK]

Sure

[lakshmikanth1999]

Is your battery drain issue solved?

[MrGEEK]

Yes, Thankfully after the Feb update it got resolved.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

Kindly perform the following steps to resolve your touch issue.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Press the power and volume down keys simultaneously for a few seconds.

Check space availability: Settings > Device Care >Storage.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Note: Kindly contact the particular application once to make sure, there is no issue from their side.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

Kindly perform the following steps to resolve your Line issue.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[ADITYADAS1010]

Please ask them to look for the Green line issue on display of Galaxy M52 5G