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Original topic:

S21 fe display line issue

(Topic created on: 03-21-2024 05:11 PM)
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AdhithyaSomaraj
Active Level 5
Options
Galaxy S
After installing the latest firmware update, my display has incurred damage in the form of a thick green line appearing within it. Unfortunately, my phone's warranty expired last December. Samsung has informed me that I will need to cover the cost of display replacement, which amounts to approximately 14,000

image

I was using my S21 FE exynos variant as usual, scrolling through linked in posts. Suddenly, a mild (very tiny width) green line started appearing in the left side of the display and it vanished within seconds.


I got really scared and stopped using my phone. After few mins, I tried to use my phone normally but this time the green line started appearing and disappearing multiple times. 


After getting really scared, I was messaging my friend regarding my issue and the grren line became a thick white line and it became permamant. 




Now I'd like to add that I've never dropped my phone. My phone has a very high quality tempered glass as well as a case. This is my first time encountering this issue and I believe that it is caused by the recent March 2024 Security update. 

2 Solutions


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

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Solution
KumarUjjawal
Active Level 7
Galaxy S
write to CEO via website ..senior service desk.

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33 Comments
KumarUjjawal
Active Level 7
Galaxy S
report it to samsung members .. inc. logs.

you will get free replacement
Galaxy S
Could you guide me that. I don't know how to do that.
0 Likes
KumarUjjawal
Active Level 7
Galaxy S
wait for 24 or 48 hour ..

along with report the issue to samsung webite .. you may visit service center and ask them for jobsheet
Galaxy S
I already did that today, and they said that, my device warranty expired last December so I have to pay for the service. And I said that this issue came due to that software update and they said they are helpless and can only fix this by replacing the display and which cost around 14k. And I have to pay.
0 Likes
Solution
KumarUjjawal
Active Level 7
Galaxy S
write to CEO via website ..senior service desk.
Galaxy S
Okayy🩷
0 Likes
harish0223
Active Level 3
Galaxy S
Any update till now
0 Likes
Galaxy S
Nothing
0 Likes
KumarUjjawal
Active Level 7
Galaxy S
open members application > bottom 3rd button (right side) i.e support > error report.
wait for logs to update