Resolved! Solved

Original topic:

S21 fe display line issue

(Topic created on: 03-21-2024 05:44 PM)
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AdhithyaSomaraj
Active Level 5
Options
Galaxy S
After installing the latest firmware update, my display has incurred damage in the form of a thick green line appearing within it. Unfortunately, my phone's warranty expired last December. Samsung has informed me that I will need to cover the cost of display replacement, which amounts to approximately 14,000

image

I was using my S21 FE exynos variant as usual, scrolling through linked in posts. Suddenly, a mild (very tiny width) green line started appearing in the left side of the display and it vanished within seconds.


I got really scared and stopped using my phone. After few mins, I tried to use my phone normally but this time the green line started appearing and disappearing multiple times. 


After getting really scared, I was messaging my friend regarding my issue and the grren line became a thick white line and it became permamant. 




Now I'd like to add that I've never dropped my phone. My phone has a very high quality tempered glass as well as a case. This is my first time encountering this issue and I believe that it is caused by the recent March 2024 Security update. 
KumarUjjawal
Active Level 7
Galaxy S
finally u received response..

and got it changed for free.


i want to know what exactly you told the service center after you received the call from service head.
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Galaxy S
Report to samsung via this app
Galaxy S
Yeah already did that
Galaxy S
The last option is to replace display
Galaxy S
But this one is display issue
Airshad_S21FE
Active Level 7
Galaxy S
Snapdragon or exynos?
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Galaxy S
Exynos
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Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
MAHESAMSUNG
Expert Level 5
Galaxy S
Dear frnd, for the last one month, I am trying to get a soln. But, no positive reply.
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goodthings
Expert Level 5
Galaxy S
Kindly mail to CEO Samsung India for this issue. Thanks.
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