Original topic:

S21 fe camera problems ( light and exposure control )

(Topic created on: 10-13-2023 07:50 PM)
718 Views
jalvanshi
Active Level 1
Options
Galaxy S
When i purchased this device 4 months ago i was getting a good photographs but after 4 months ago after so many updates the light and exposure control of the image gone poor . Can any one tell me how can I fix this problem.


image


image
👆👆👆👆👆👆👆👆👆👆
There pics are from when I purchased this device 

image

 👆👆👆👆👆👆👆👆👆👆👆
And this one is of now 


It looks faded and less saturated compared to previous ones 

Help me with this problem.

3 Comments
Dchau
Beginner Level 2
Galaxy S
It is due to September security update I have same problem I downgarde the patch to July now it's working fine u can do yourself or go to ur well known technician and tell him to install the 7 binary July update or u can see you tube to how to do it
0 Likes
piyussh07
Expert Level 5
Galaxy S
Wait for October patch, thoda improve hojayega.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly check first if there are any broken camera lenses or scratches on the camera, no laminated or tempered glass is pasted on the camera if not then check after the camera lens cleaning.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes