S21 FE display touch response issue

[skv08]

SOLVED!

Hi team,

I'm using a S21 FE Exynos variant. Since last couple of days, I observed that display is having issues with touch response.

Sometimes swipe gestures doesn't work at all. Meaning, I'm not able to use go back functionality or access notification bar.

Some portion(top half) of display has lose any kind of response for sometime.

Is anyone else facing similar issues?

[Igtahirrr_30]

I'm also using the same device but I haven't seen any issues yet. Maybe you should visit your service centre if your device is under warranty.

[skv08]

I figured it out
It was one of application I installed that caused issue

Thanks everyone for your response!

[Abishek10]

Which application?

[pk246]

Remove tampered glass from screen , issue will be solved

[prem677]

Go to settings and on sensitive touch

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Kindly check if the device's touch screen is physically damaged: The phone touch screen could stop working due to physical damage.

Physical damage: The touch screen is broken or damaged. High temperature, cold, moisture, magnets, and static electricity can all damage the touchscreen of Android phones. If your screen is damaged, you need to carry your device with its ''original accessories'' to the ''Samsung authorized service center''.
If your screen is not damaged, Restart the phone by pressing the Power button and then tap on Restart.
Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.
How to restart the device: Press & hold the power key> Restart> Tap again to Restart.

Kindly check if you are using a memory card on your device.
If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step4: Insert the tray back into the tray slot

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[rohitprajapati4]

I'm also facing this issue in my sd888 variant

[skv08]

I got it fixed. It was one application I installed that caused issue. Try switching to safe mode

[Abishek10]

Same here , are ypu still facing it?