I bought a brand-new S25 Ultra in mid-August 2025, and within just one month this is what happened—the display is now filled with grains. However, when taking screenshots or screen recordings, this issue does not appear, which makes me believe it is purely a hardware problem.
I have not yet contacted the service center, but regardless, facing such an issue with a premium phone after only one month of use is outrageous. Even though it is covered under warranty, the time and effort a user must spend due to Samsung’s lack of quality control makes people like me think twice before purchasing a Samsung phone again.
I have always been a die-hard Samsung user. I’ve owned the Note 3, 5, 8, 20 Ultra, and S23. I previously experienced the green line issue on my last phone and almost decided to stay away from Samsung. Still, I gave it one more chance with the S25 Ultra. Now, I am certain—thank you, Samsung, for giving me clarity on my future purchase decisions.
Latest Update:
Samsung is not willing to replace the phone. They repaired it free of charge, but initially asked for payment. Only after I argued did they include the repair under warranty. From what I understand, even a small scratch on the phone can disqualify it from being replaced for free.
Now, I have a repaired one-month-old S25 Ultra, and the free display replacement has already been counted under Samsung Care. Additionally, there has been no response to the emails I sent.
Overall, this has been a terrible experience. I will never buy a Samsung product again, and I will make sure that my family and friends avoid this brand as well.
Thank you for the messages, everyone. I visited the service center, handed over my phone(18th Sep), and requested a replacement. But until now, I haven’t received any response. Please see the latest communication screenshot below. I don’t think anything good is going to happen—I’m totally disappointed with Samsung and I’m done.
