S21 FE Touch Response not working

[Nitesh926]

I am using S21 fe for last 2.5 years but since last 2 days Touch response is not working like while scrolling apps any app opens automatically without these also happen on streaming apps any video starts automatically while scrolling on youtube, jiohotstar, and any apps Not sure what is Issue 

Tried Restarting phone but no solution 

Please suggest how to resolve this problem

[Ragghavsharmaz]

Bug may be there

[Nitesh926]

Please suggest how to rectify this

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[madhukarbhat]

If the issue happens while charging- check if it is from manufacturer, or from any approved manufacturer... if you face issue while normal use and there is no damage or accidental drop you can check if removing screen guard or protector helps (if any)... if all good and issue started out of no where, check for software update... if all good, you can restore the device to factory settings.... if issue remains after factory reset then this could be a problem with any components.... visit a service center... if it is out of warranty forget about repair and and simply upgrade it...😊

[sanbak]

You might be touching female version ,
Touching is not allowed 🚫
🤪🤣😜😛

[Janmajaya123]

Samsung users, we need your voice!

You also suffering from any issues that you have? You're not alone!

Like, comment & support this post to make Samsung listen!

Click now: https://r2.community.samsung.com/t5/Galaxy-A/Samsung-s-Response-Isn-t-Enough-Look-What-They-Said/td-...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

● Check space availability: Settings > Device Care >Storage.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support