When iam open WhatsApp not response touch

[Nukasampath]

Touch is not working when I open my whatsapp since many days.I have posted in samsung members app but no reply till now.Please let me know the solution for this problem.after once update software new ui

[Uga961]

And in recent times the search bar in my WhatsApp Home page sucked, it's not placed correct i guess.

[osiris]

What's your software version?

[Nukasampath]

6.0

[Nukasampath]

On ui 6.0

[osiris]

Do you send long emojis or messages? Some emojis are counted as more than 3-4 letters. So sending them in group will crash whatsapp. It becomes un responsive. And if you have so many chats too it'll behave that way. Try clearing all chats and long emojis.

[Nukasampath]

7 gb backup has been done, I am doing clear chat most of the time in my WhatsApp, it is very troublesome because of this problem, when I open the touch, it is not working at all.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Press the power and volume down keys simultaneously for a few seconds.

Check space availability: Settings > Device Care >Storage.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps you no longer use, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Nukasampath]

This type of message shown after open only in WhatsApp. no issues on another operations its only on WhatsApp