S20 plus green line on screen after updating to UI 4.1

[AlistairDsa]

Dear Samsung.

I am writing to you because what I have experienced with my S20 plus is truly unacceptable, When I updated my phone to the latest UI 4.1 after the update a green line appeared on my phone.

My phone is just over a year old and I would like to add that it was never dropped or has any physical damage to it. 

How can you provide such a inferior product especially one which is supposed to be your flagship phone?

I seek immediate resolution to this issue or will raise this issue to consumer forum for deficiency in product & service, as well as social media.

I have attached an image of the phone below.

Looking forward to hearing from you soon.

[achu1212]

Bro this is definitely samsung fault..
Many users have been reported this same complaint..
This was the worst experience while using this phone...
For me it's been 3 lines have been reached in my s20plus..
It's from ui update 4.0
& 4.1..
When I contact samsung service centre they were completely blaming this as my fault... it's just because the over screen compression ....
This thing only happen to the out of warranty phones...

[Mushahid007]

Delete cache partition or hardreset....may be your problem will solve

[samfan156]

Please accumulate those who are facing the same issue in s20 :
https://t.me/+QC1i6-R5kmQyY2U1

this is a telegram group link, so that we can accumulate and bring justice to this concern. Many reputed news have also recognized this, now we cannot back off.

https://gadgets360.com/mobiles/news/samsung-s20-plus-display-vertical-lines-pink-green-user-reports-...

https://www.androidpolice.com/samsung-galaxy-s20-display-failure/

[Mushahid007]

Dont update samsung phones

[iamrohitkm]

I asked Samsung they told they are aware of this issue and will provide the fix soon.

[AlistairDsa]

How old was your phone?

[iamrohitkm]

I am using s21 ultra. I just asked them.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Pratheep007]

Please join this thread to represent the issue collectively ASSEMBLY POINT FOR ALL GREEN LINE ISSUE CUSTOMERS. Post your grievance once again in this group.