I recently updated my software in November, and immediately after the update a pink line appeared on my screen. I contacted customer care, and I was informed that since I purchased my device in October 2022, I am eligible for a display replacement only within three years. As my device is now 3 years and 1 month old, they are refusing support.
However, this issue occurred directly after a software update and was not caused by any user action. Therefore, I believe it should not be treated as a standard warranty matter. The service center stated that the replacement would cost ₹10,000, and even mentioned that if the same issue occurs after future updates, I would have to pay the same amount again.
I would like clarification on this. Since the problem was triggered by a Samsung software update, I believe it should be addressed by the company regardless of the device’s purchase date.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranty product.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
Thanks for your reply , As I go to service center they told its the issue i got because of software update so my question if an issue is because of software update and not a damage from user side , y should we pay and solve the issue Why the users should suffer from glitch provided by samsung
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
