SalemNoy
Beginner Level 4
Options
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2020 08:42 PM in
Galaxy S
The problem that was supposedly fixed since may started on my one week old S20. A green tint on the whole screen throughout all apps. Changing the refresh rate didn't help, infact it's worse on 60hz.
The problem is also associated with the constant appearance of a grey spot at the site of the proximity sensor just to the right of the selfie camera.
Filed an error report and contacted samsung support. Didn't get a reply on the 1st and all the suggested solutions from the support personnel didn't work.
PS: they also suggested a full factory reset which i didn't do because i simply can't afford it. And that's not acceptable me after i invested a 1000$ on a brand new device.
Can you atleast aknowledge there is an issue and tell us when and how to expect a fix.
5 Comments
alrayhi
Active Level 7
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2020 09:08 PM in
Galaxy S
this is what same can offer as usual factory rest . then 3 days on samsung maintenance . so just go and return the phone and take your money back and complain to consumer if they don't wont to refund your money back
BasselK
★
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2020 10:15 PM in
Galaxy S
Hi, I suggest you to visit the nearest Samsung authorised service centre, your phone is still under warranty so no worries.
Ahmed6
Active Level 8
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2020 11:16 PM in
Galaxy S
you have to back up all your data and then do factory rest.. if still the same then you should check any service center ad you still under warranty.
Samsung_special ist
Community Manager
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
08-10-2020 05:13 PM in
Galaxy SHey there,
We are sorry to hear that.
Please visit the nearest service center for the phone to be checked by our team.
https://www.samsung.com/ae/support/service-center/
Thank you
Sujee1
Active Level 1
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-26-2020 07:29 PM in
Galaxy S
same issue. do you offer any solution by your side?
