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Tuesday in
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Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We appreciate you taking the time to share valuable comments and taking your valuable feedback. We are continuously working to make our products better and more efficient.
Kindly share the the beta log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.
Warm Regards,
Samsung Customer Support
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Galaxy SFirst of all, thank you for launching the Samsung S24 Ultra — a truly stunning device in terms of design and overall feel. It’s a bold step into the next generation of smartphones, and I genuinely appreciate the innovation behind it.
However, I’d like to share some concerns regarding the gaming experience and touch responsiveness, especially while using the One UI 8 Beta. These issues may not be easily visible in logs, but they are definitely felt during real-world usage — and I’d appreciate guidance on how to share such experiential feedback or relevant log files.
Here are the key issues I’ve encountered:
• Gaming Performance: While playing BGMI and Free Fire, the device heats up quickly and the touch response becomes noticeably delayed. For a flagship like the S24 Ultra, I expected millisecond-level responsiveness, especially with gaming boost features enabled.
• Touch Sensitivity with Screen Protection: After applying a high-quality fingerprint-supported glass protector, the touch sometimes behaves abnormally — especially during gaming. Even a single drop of water on the screen causes erratic behavior. This severely impacts gameplay and overall usability.
• User Experience: These issues are subtle but significant, and I believe many users might be facing similar challenges. It would be helpful if Samsung could optimize touch sensitivity and gaming performance further, especially for users who use screen protectors.
Despite these concerns, I want to reiterate my appreciation for the S24 Ultra’s design and ambition. It’s a remarkable device, and I’m hopeful that future updates will address these performance gaps.
Thank you for considering my feedback, and for continuing to push boundaries in mobile innovation.
Warm regards,
Milton
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