Replacement rejected for S22 Ultra software update

[Kaviarasan382]

Hi all,

Don't ever believe Samsung products again. I already suffered enough.

Samsung won't even care about the customers even when the issue is on their side.

Did i ask for the update? Did i ask the display issue due to the software update?

I planned to upgrade my S22 Ultra, Galaxy Watch, Buds 2 pro to the latest model, but i will never buy a samsung product ever again in my life.

[rajeshdutta]

good decision, why was it rejected

[Kaviarasan382]

They are saying water damage.

[sanketh777]

If its out of warranty they arent gonna give u free replacement i am trying from past 20 days i mailed the higher authorities too and firstly i was told that if there is no physical or water damage in test then we will replace it for free and now when the reports are positive like there is no physical damage and nor water damage they are refusing to repair at free...**bleep** bad service they are like we didnt told you to software update if your phone is out of warranty

[RabbitShabbit]

I’m reaching out to share my frustrating experience with my Samsung Galaxy M52 5G. Recently, a pink line suddenly appeared on the screen. I took it to the customer service center, where they confirmed that there’s no physical damage—no scratches or anything on the screen.


They informed me that this issue was caused by a faulty update from Samsung, but despite this, they refuse to replace the display for free. To make matters worse, I’ve tweeted multiple times and sent emails to customer care, but they aren’t replying or offering any help.


It’s incredibly disappointing to see a major company not stand behind their product when it’s clearly a software issue on their end. Has anyone else faced a similar problem? What steps did you take? I’m considering my options moving forward, as this experience has left me questioning my loyalty to Samsung.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various other factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues.

However, as you have already visited the service center and they have guided you through the information after the physical inspection of your device. And, the charges applicable to the repair which will confirm by the service team. They will provide you with original parts with genuine cost with a service invoice.

Warm Regards,
Samsung Customer Support

[Kaviarasan382]

I got a call from the team, but i was unable to pick the call as i was in a meeting

[sanki197]

Don't buy samsung mobile