Original topic:

Red Line Issue on Screen After Software Update

(Topic created on: 2 weeks ago)
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satyagottapu
Beginner Level 4
Options
Galaxy S

image

After the recent software update, my phone screen started showing red lines (as seen in the attached image). This issue was not present before the update. The red lines are visible across different apps and interfere with normal usage
6 Comments
Samsung_OneUi
Expert Level 5
Galaxy S
Always update phone in very cold room environment
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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BiRdMaN
Expert Level 5
Galaxy S
Samsung offers free screen replacements for some Galaxy phones under specific circumstances, primarily related to a known green line display issue.

Conditions
(e.g., 3 years from purchase) and without physical or water damage.

Limited to certain models and regions, including the Galaxy S21 series, S21 FE, S22 Ultra, and extended to S23 as well due to the growing number of users facing the green line issue on their devices.

The offer is valid until 30th September 2025

If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊

https://www.sammyfans.com/2025/08/14/samsung-galaxy-s23-ultra-green-line-display-repair-india/
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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satyagottapu
Beginner Level 4
Galaxy S
I want to clarify that this issue is not related to the display hardware. Since the red line also appears in screenshots (attached), it confirms this is a software rendering bug after the latest update. If it were a display problem, the line would not be visible in screenshots. Kindly review this as a software bug and provide a fix in the next update.1755918622313.jpg