During whatsapp video call, unable to switch to rear view camera from front camera mode. While, the rear camera is working with other apps. I have cleared the cache, uninstalled and installed whatsapp again but the same issue persists. Could you please help. The call stucks on doing so.
Checked with whatsapp, it is not their issue, working with rest models only Samsung S series facing it.
Please fix it, it is one of the basic functionality. This happened recently.
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
