Original topic:

Query and issue regarding Maintenance Mode

(Topic created on: 10-11-2024 05:01 PM)
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iM20
Active Level 4
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Galaxy S
A few months back, I submitted my S21 FE to Samsung service centre to replace my back panel. Before submitting the phone, I turned on maintenance mode. But the service centre guys asked me to remove that as they needed to access the developer mode to do some testing after replacing the back panel. 

I also checked that in maintenance mode, developer options can't be accessed. But do they really need to access developer mode to do any kind of repair to the phone? I had to submit the phone with all my data accessible to them. And I was not comfortable with that.
2 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our service team conducts thorough quality checks on various parameters during repairs to ensure that the product is returned to you in top condition. And, there are no issues with user data they only test the device fuctioning.

Warm Regards,
Samsung Customer Support

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iM20
Active Level 4
Galaxy S
But privacy matters. And that's why Samsung introduced maintenance mode.
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