Original topic:

Problems in One UI

(Topic created on: 06-02-2024 08:30 PM)
459 Views
Shivamg194
Active Level 3
Options
Galaxy S

image

Samsung do something about this, My phone keeps hanging on recent screen. Optimize the One UI.I am using S24 ultra.
8 Comments
Mr_Nightmare
Active Level 8
Galaxy S
Restart your device and see if there is new updates either one ui or google play system update
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Mr_Nightmare
Active Level 8
Galaxy S
And keep all your apps udpated to the latest version in galaxy store. And is there any kind of delay in touches?
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Umangmathur
Expert Level 5
Galaxy S
Try factory resetting
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Glimpse
Expert Level 5
Galaxy S
Try Clear cache / check with customer care via phone elese visit service centre
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Rudrw
Active Level 4
Galaxy S
hey i am also sometimes this issue
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Bruce-Wayne
Active Level 4
Galaxy S
Turn on touch sensitivity under display settings
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we're aware of this issue and are working on a software update (SW patch) to improve the situation. Please keep your device's software version up to date. In the meantime, you can try the following steps as a temporary solution to avoid the problem you're currently facing before the fix is released.

Temporary Workaround Steps:

1. On your new phone (the problematic device), go to Settings > Apps > One UI Home > Storage, and tap 'Clear Data'.

2. On your old phone, open the Gaming Hub (Game Launcher) app > Tap More (in the bottom right corner) > Go to Settings > Show Game Apps > Select and set to 'In Gaming Hub and the Home and Apps Screens' option.

3. Use Smart Switch to transfer your data again, choosing to overwrite existing files.

4. After transferring, set the 'Show Game Apps' option back to 'In Gaming Hub Only' on your new phone (the problematic device). To do this, open the Gaming Hub app > Tap More (in the bottom right corner) > Go to Settings > Show Game Apps > Set to 'In Gaming Hub Only'.

Alternatively, you can try the simplified method:

1. On your new phone (the problematic device), go to Settings > Apps > One UI Home > Storage, and tap 'Clear Data'.

2. Use Smart Switch to transfer your data again, choosing to overwrite existing files.

3. Wait for the data transfer to complete by monitoring the progress through the Quick Panel Notification. Once it's done, you can start using your new phone.

If the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
NikkiVick123
Active Level 1
Galaxy S
go to settings>Apps>one ui>battery>unrestricted
try this
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