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09-14-2025 05:18 PM (Last edited 09-14-2025 05:28 PM ) in
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09-15-2025 11:46 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we want to inform you that we never recommend downgrading your device software as this may cause malfunctioning on your device. If you want to withdraw the beta update, kindly follow the below given steps.
● To withdraw from the Beta Program, you must apply for withdrawal through Samsung Members application on your device. ("Settings > One UI Beta Program status > Withdraw" menu).
● To remove the Beta software, perform a rollback to the previous release version, using the Smart Switch PC Version on your computer. The rollback resets the device and removes data generated during beta testing. (If you have signed up for the Beta Program, but have not installed the Beta version software, you can continue to use the current official version after withdrawing through Samsung Members app.)
Note: If you backed up your device data to your computer with Smart Switch, you could restore the data after the rollback process. To perform the rollback, connect the device to your computer with a USB cable. On the computer, launch the Smart Switch application, and select "Downgrade". If you need assistance having your software rolled back to the latest approved version you can request the location to the nearest Service Canter.
If you are facing issue issue during beta update, we request you kindly share the beta log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.
Warm Regards,
Samsung Customer Support
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09-15-2025 11:50 AM in
Galaxy S